Need help? Message us — a real person answers.
| Channel | Where | Best for |
|---|---|---|
| Zalo | 0703 461 346 · zalo.me/ | Anything quick: a question, a screenshot, a fault |
| william@ | Invoices, data requests, anything you want in writing |
We answer within one working day, 8:00–20:00 Vietnam time, Monday to Saturday. If the app is down for everyone, we are already on it.
To get help faster, send
- Your business name, or the address you sign in at (for example yourname.pilatesmanagerapp.vn).
- What you tapped, and what happened instead.
- A screenshot, if you can.
Your data
- A copy: ask on Zalo or by email and we send it within 24 hours.
- Deleting your account: ask us the same way; we confirm it is you, then delete it.
- Clients asking about their own data should contact the business first; we help the business answer.
Paying maintenance
We send the amount and bank details 30 days before it is due. After 60 days unpaid the app becomes read-only until it is paid.